Router settings (Connection issues)

โ“ FAQ Section โ“ ๐Ÿ”ง Common issues & fixes ๐Ÿ”ง

๐Ÿ“Œ๐Ÿ‡ฌ๐Ÿ‡ง UK Broadband Providers โ€“ Turn Off Filters / Parental Controls / IPv6

๐Ÿ“Œ Sky Broadband
Go to: https://www.sky.com/broadband-shield,
Login with Sky ID,
Set Broadband Shield to Off,
Unplug router from power for 15 full mins, then plug back in,


๐Ÿ“ŒVirgin Media
Go to: https://my.virginmedia.com/my-apps/websafe,
Login,
Turn off Virus Safe and Child Safe,
Unplug router from power for 15 full mins, then plug back in,


๐Ÿ“Œ EE
Go to: https://my.ee.co.uk/,
Login > Manage Settings > Content Lock,
Set Content Lock to Off,
Go to http://192.168.1.1/ > Advanced > Turn off security filters and IPv6,
Unplug router from power for 15 full mins, then plug back in,


๐Ÿ“ŒBT Broadband
Go to: https://my.bt.com/,
Login > My Security Settings,
Turn off BT Web Protect and Parental Controls,
Optional: Disable IPv6 in router at http://192.168.1.1/,
Unplug router from power for 15 full mins, then plug back in,


๐Ÿ“Œ Vodafone
Go to: https://my.vodafone.co.uk/,
Login > Find Content Controls / Secure Net,
Set to Off,
Router: http://192.168.1.1/ > Advanced > Turn off Safe DNS / IPv6,
Unplug router from power for 15 full mins, then plug back in,


๐Ÿ“Œ TalkTalk
Go to: https://myaccount.talktalk.co.uk/,
Login > My Services,
Turn off Kids Safe, Scam Protection, Virus Alerts,
Router: http://192.168.1.1/ > Disable IPv6,
Unplug router from power for 15 full mins, then plug back in,


๐Ÿ“ŒPlusnet
Go to: https://portal.plus.net/,
Login > Broadband Settings > SafeGuard,
Turn SafeGuard to Off,
Router: http://192.168.1.254/ > Disable IPv6,
Unplug router from power for 15 full mins, then plug back in,


๐Ÿ“Œ Hyperoptic
Go to: https://my.hyperoptic.com/,
Login or contact support to disable Web Filtering,
Router: http://192.168.1.1/ > Disable IPv6 / filtering,
Unplug router from power for 15 full mins, then plug back in,


๐Ÿ“ŒZen Internet
Go to: https://portal.zen.co.uk/,
Login > Check security settings (usually off by default),
Router: http://192.168.1.1/ > Disable IPv6,
Unplug router from power for 15 full mins, then plug back in,


๐Ÿ“ŒNOW Broadband
(Same as Sky)
Go to: https://www.sky.com/broadband-shield,
Login with NOW account,
Turn Shield Off,
Unplug router from power for 15 full mins, then plug back in,


๐Ÿ“ŒShell Energy
Login at: https://www.shellenergy.co.uk/,
Contact support to turn off Parental Controls,
Router: http://192.168.1.1/ > Disable DNS filters / IPv6,
Unplug router from power for 15 full mins, then plug back in